We take great care in preparing every order, but if you receive a damaged, defective, or incorrect item, we're here to help.

Please contact our customer support team as soon as possible after receiving your order. To help us resolve the issue quickly, please include your order number, a brief description of the issue, and clear photos of the affected item(s).

Once we've reviewed your request, we'll work with you to arrange an appropriate solution, which may include a replacement, store credit, or refund, depending on the circumstances.

For assistance, please contact us:

• Email: [Customer Support Email]
• Phone: [Store Phone Number]

Once your order has been placed, we'll keep you updated every step of the way via your registered email address. You can also check your order status by logging into your ShopWise account.

If you need further assistance, feel free to contact us:

• Email: [Customer Support Email]
• Phone: [Store Phone Number]
• Facebook: https://www.facebook.com/ShopWisephstore

If one or more items in your order are unavailable, our team will contact you before processing your order. We'll recommend suitable replacement products whenever possible.

Your order total may change if:

• An item is out of stock and no suitable replacement is available. The unavailable item will be removed from your order.
• A replacement item is selected that has a different price than the original product, resulting in a slight adjustment to your total.

Yes! You can request changes to your order, including products, delivery date, or delivery time, as long as your order has not yet been prepared or dispatched.

To request changes, please contact us:

• Email: [Customer Support Email]
• Phone: [Store Phone Number]
  

We'll do our best to accommodate your request.

Orders may be cancelled provided they have not yet been prepared or dispatched for delivery.

If you need to cancel your order, please contact our customer support team as soon as possible:

• Email: [Customer Support Email]
• Phone: [Store Phone Number]
  

If ShopWise needs to cancel an order due to product availability, delivery limitations, or unforeseen circumstances, we will notify you promptly and arrange an appropriate refund where applicable.

Yes! We welcome bulk and special orders for events, businesses, and community gatherings.

To ensure product availability, we recommend placing bulk orders at least 7 days in advance.

A 50% deposit or full payment may be required before your order is processed. Once a bulk order has been confirmed, cancellations may not be accepted.

For enquiries or to place a bulk order, please contact us:

• Email: [Customer Support Email]
• Phone: [Store Phone Number]