Shipping Policy

Last updated: 10 September 2026

At Shopwise, we want your favourite Filipino and Asian groceries to reach you safely and conveniently. We currently ship orders within Australia using Australia Post (AusPost).

1. Where We Deliver

Shopwise currently delivers to addresses within Australia.

We do not currently offer international shipping.

Please make sure your delivery address is complete and accurate when placing your order. Shopwise is not responsible for delays or additional costs caused by an incorrect or incomplete delivery address.

2. Order Processing

Orders are processed after payment has been successfully received.

We generally aim to prepare orders for dispatch within 1–3 business days.

Orders placed on weekends or Australian public holidays will generally begin processing on the next business day.

During busy periods, promotions, holidays, or unexpected circumstances, processing may take longer. We appreciate your patience while our team prepares your order.

3. Shipping & Delivery

Orders are shipped using Australia Post.

Available shipping options and applicable delivery charges will be displayed at checkout based on your delivery address, order details, and the shipping options available through Shopify.

Delivery timeframes provided at checkout or by Australia Post are estimates and are not guaranteed.

Once your order has been handed over to Australia Post, delivery is managed by Australia Post and may be affected by factors outside Shopwise's control, including:

• Severe weather

• Public holidays

• Peak shopping periods

• Transport disruptions

• Remote-area delivery

• Incorrect or incomplete addresses

• Other unforeseen circumstances

4. Tracking Your Order

Once your order has been dispatched, you will receive an order/shipping notification containing your tracking information where tracking is available.

You can use the tracking number provided to check the progress of your delivery through Australia Post.

Please allow some time for tracking information to appear after your order has been handed over to Australia Post.

5. Delivery Delays

Shopwise does our best to dispatch orders promptly, but we cannot guarantee an exact delivery date.

If your order appears to be delayed, please check your Australia Post tracking information first.

If the tracking information has not updated for an extended period or your parcel appears to be lost, please contact us so we can assist with the next steps.

6. Missed Deliveries

If you are unavailable when Australia Post attempts delivery, your parcel may be taken to a nearby Australia Post location or handled according to Australia Post's delivery procedures.

Please follow the instructions provided by Australia Post to arrange collection or redelivery.

Shopwise is not responsible for parcels that are returned because they were not collected within the applicable Australia Post timeframe.

7. Damaged or Incorrect Orders

We carefully pack orders before dispatch. However, if your order arrives damaged, incomplete, or contains an incorrect item, please contact Shopwise as soon as possible.

For damaged items, please provide:

• Your order number

• A description of the issue

• Clear photos of the damaged product and packaging

Please keep the original packaging until we have assessed the issue, as it may be required when investigating a delivery claim.

We will review the issue and work with you to determine an appropriate resolution.

8. Lost Parcels

If your parcel is confirmed as lost while in transit, Shopwise will work with Australia Post to investigate the shipment and determine the appropriate resolution.

Please note that delivery investigations may take time because the parcel is handled by Australia Post after dispatch.

9. Perishable & Heat-Sensitive Products

Some Filipino and Asian grocery products may be affected by heat or prolonged exposure to high temperatures during transport.

Where applicable, product-specific information or restrictions may be displayed on the product page or at checkout.

Shopwise recommends considering the expected delivery timeframe and weather conditions when ordering heat-sensitive products.

We cannot guarantee the condition of products affected by extreme temperatures during transit where the item has been correctly packed and dispatched.

10. Delivery Address Changes

Please carefully check your delivery address before completing your order.

If you need to change your address after placing an order, contact Shopwise as soon as possible. We will do our best to assist, but we cannot guarantee that an address can be changed once an order has been processed or dispatched.

Additional charges may apply where a shipment has already been dispatched and needs to be redirected or reshipped.

11. Shipping Charges

Shipping charges are calculated and displayed during checkout based on the shipping options available for your order and delivery address.

Any applicable shipping charges will be shown before you complete your purchase.

12. Contact Us

If you have questions about your order or delivery, please contact Shopwise through our website or Shopify Inbox.

When contacting us about an order, please include your order number so our team can assist you more quickly.

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Shopwise
Your one-stop shop for good food.

We appreciate your support and look forward to delivering your favourite Filipino and Asian finds straight to your door.